Store Policy

EXCHANGES AND RETURNS

Sometimes you need to exchange a product for something else—it happens. The process is quite simple and we are happy to guide you through it.

1) Let us know what went wrong

Send the following to returns@inwaterwelive.com

+ The copy of your receipt

+ Specify item(s) you would like to return / exchange in the body of the e-mail

+ Please, include a reason for return - it will help us to get better in getting you what you need. 

2) No need to wait

The fastest way to exchange a product is to return your original purchase and place a new order at the same time. Immediately placing a new order ensures that you’ll get the new product quickly. Typical orders arrive in 5-7 business days. This ensures that your product won’t go out of stock while you wait for an exchange.

3) Ship it back the way it came 

You can ship the product back to our warehouse on the following address:

Hiko USA

1031 Shadowridge Ave

Eagle, ID 83616

When we receive the item(s) you will get a notification within one business day about refund being posted via the original form of payment. We can also issue a store credit if you prefer. If the product is in the same condition, then you will receive your refund within 5-7 business days. 

Please, use the original box/packaging that came with your product. Using smaller packages will not save you money but may cause permanent damage to the product. Damaged product will not qualify for full refund/exchange. 

If you are exchanging a product due to our mistake, we will provide you with a shipping label our expense, of course. 

4) Questions? Talk to us!

As comprehensive as we are trying to be, we understand there may be gray areas. As we travel around the world and don't want to outsource our customer service the most effective way to reach us is via e-mail or WhatsApp at +1 (208) 408-9173 

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