We take pride in the craftsmanship of our product. Mistakes happen from time to time, however. If we messed up, let us know and we will fix it.
There is 2 year warranty on all our product from the day of purchase. Treat the product nicely and it will last you longer. The warranty does not apply if a product that shows signs of being mistreated.
Please, DO NOT:
+ use it as cushion for sitting, laying, anything...
+ leave in a car during a hot day (membranes will delaminate)
+ put is a washing washing machine, dryer, or a dishwasher (that is not the way to clean it)
+ use detergents and other chemicals
+ use as a toy for your pet
+ dry in a shade and store dry
+ Hang dry suits and PFD freely, without folding
+ Wash all Dry Gear and Wet Gear with fresh water. Use soap and brush if necessary.
+ Check all straps and buckles on your PFD before every use
+ Make sure the zipper on your dry suit is fully closed - have a friend check it.
+ Paddle with no ego! Our product provides safety. It does not make you immortal.
We will review each claim separately. Eligible claims qualify for full refund / exchange. Send your claim to email@example.com
Please be sure to include:
+ copy of your receipt
+ photo of the defect
Thank you for being Hiko customer!